The Benefits of Direct Communication

Anne Sayles, Boon Coach

What is direct communication?

Direct communication is a communication style that conveys a clear message or direction. It involves sharing what you feel or think without the possibility of a recipient becoming confused. Direct communication in the workplace can ensure a clear message when there is no room for discussion or interpretation. There are no hidden messages or pretenses when you use direct communication.

On the opposite side, we have indirect communication. Indirect communication includes body language, gesturing, pouting or skirting around an issue. This could look like a child having a pouting fit when he doesn't get a toy at the grocery store. This usually doesn't get him very far and it doesn't work in the workplace either.

Your choice of words

When you're using direct communication, the idea is to have a clear message that requires few words to express. Focus on the clarity of the message rather than its interpretation. For example, your boss may say “You were 15 minutes late to work today. You have to be at work on time.” There is very little room for interpretation in this message; it is clear and to the point.

Indirect communication can be much more subtle, including word choice that may be used to maintain polite speech and avoid any offense. Often indirect communication says one thing but implies another meaning, often to avoid embarrassment or conflict.

Taking on conflict

This is where direct communication shines. It’s effective to solve a problem when language is clear and direct a resolution can reach a distinct conclusion. There is no room for interpretation. It's the facts and just the facts. You were late for work, and you must be on time. The deadline is Friday at 2:00 PM. These are both examples of direct communication.

Indirect communication relies on the receiver picking up on clues and finding the meaning between the lines. With direct communication, everything is out on the table. As an example, let's say a child is struggling to tie their shoes. Without saying anything, they huff, puff and stomp their foot. They need a little help, but they haven't asked for it. This would be an example of indirect communication. Instead, asking a parent for help with the shoes before they even get started would be an example of direct communication.

When you need to send it

Direct written communication is straightforward and concise. Subjects that may require direct written communication are emergencies, information of low importance or expected news. In these examples, concise, simple messages with clear expectations are the most effective. 

Cultural differences

Typically, Western cultures use more direct communication. Direct factual communication is preferred in the business setting. This no-nonsense style of communication gets the facts across and expects action to be taken if directions are given.

In cultures where indirect communication is prevalent, typically Eastern cultures, people often consider it impolite and it could be construed as negative delivery of a message.

It's important to consider your audience and message when choosing your communication style.

Looking to improve your communication? Reach out to your Boon-Health coach or schedule a demo to refine your communication styles.