Boon’s personal coaching supported healthcare workers in managing stress and growing resilience during challenging pandemic times.
Supporting Healthcare Heroes During the Pandemic
85
of Boon users increased their resilience over sessions.
86
of Boon users increased work satisfaction.
50
relative decrease in employee turnover from Boon.
The Background
The healthcare sector has faced unprecedented challenges during the COVID-19 pandemic, including significant nurse and physician turnover. This led to a reliance on expensive temporary staffing solutions, escalating operational costs dramatically. Healthcare organizations sought innovative strategies to retain their workforce and reduce dependence on traveler resources.
The Solution
In response, Boon introduced a personalized one-on-one coaching platform tailored for healthcare professionals, focusing on both mental well-being and professional development. The program aimed to alleviate stress and burnout, enhance communication skills with patients, and improve overall job satisfaction, equipping healthcare workers to better manage the intense pressures of the industry.
The Results
Boon’s coaching initiative led to marked improvements in productivity, resilience, and work/life balance among healthcare professionals. Notably, the program contributed to a significant reduction in employee turnover, with businesses reporting savings of $3 for every dollar invested in Boon’s services. The engagement rate stood at 56%, with an impressive net promoter score (NPS) of 94%.
Resilience as a Sign of Progress
Boon’s approach has redefined how healthcare companies support their employees, proving that investment in personal and professional growth leads to substantial organizational benefits. As healthcare continues to face recruitment and retention challenges, Boon’s model offers a sustainable and effective solution, emphasizing the importance of comprehensive support systems in high-stress environments.
”The entire experience has been amazing. Easy to get started, my coach is a perfect match for my needs and it has truly made a difference in my life. I have a place to focus on my needs and the time has helped me grow significantly as a leader, team member and individual. Absolutely value and appreciate my time with [my coach].
Bridget WalshEmergency Nurses Association, Chief Operating Officer
