Boon provided the ideal solution with its flexibility, quality coaches, and focus on confidentiality, ensuring the program met the unique needs of their team while reducing administrative burden.
Supporting Leadership Growth and Seamless Transitions
100
achieved retention rate for program participants
97
employee satisfaction with Boon’s coaching services
43
improvement in employees’ ability to balance personal and professional demands
23
increase in workplace satisfaction
The Background
Heartland comes from the world of veterinarians, and we know that most are passionate about caring for animals, not running a business. We help them do more of what they love.
Private equity-backed veterinary group partnering with independent practices while preserving unique legacies and cultures.
Boon Solution
Introduced by Gryphon Capital and a benefits broker, Heartland Veterinary Partners sought Boon to enhance the capabilities of their support center and practice-level senior leaders during rapid growth and transitions.
Boon provided the ideal solution with its flexibility, quality coaches, and focus on confidentiality, ensuring the program met the unique needs of their team while reducing administrative burden. After a successful pilot, Boon’s services expanded to address leadership needs for their nationwide workforce.
Challenges
Maintaining Standards
Transitioning practices to align with modern medical and operational standards.
Generational Gaps
Balancing traditional work ethics with younger employees prioritizing work-life balance.
Emotional Transitions
Supporting veterinarians in letting go of the practices they built and moving toward phased retirement.
Leadership Development
Equipping veterinarians with limited management experience to lead effectively beyond their technical expertise.
Boon’s Integration
1:1 Coaching
Tailored coaching and strategic development to meet the unique needs of veterinary practice managers and senior support center leaders with a focus on leadership development and strategic planning.
360 Feedback Integration
Partnered with Heartland’s HR team to deliver Upward Feedback sessions, fostering:
- A culture of constructive feedback and open communication.
- Greater trust and clarity between practice staff and leadership.
- Improved alignment on strategic goals and day-to-day operations.
Results
Aligning Coaching Insights with Organizational Goals
Themes identified during coaching sessions were incorporated into Heartland’s broader leadership development initiatives, allowing Heartland to enhance these programs with a data-driven approach.
Successful Transitions
Veterinarians developed a clear vision for their next chapter, easing emotional barriers and enabling smoother phased retirements.
”Our veterinarians are incredibly special people, and we needed something customized and private for them, where they felt safe to discuss challenges. Boon delivered exactly that, meeting them where they are and supporting their professional and personal development.
Angela DeputyHeartland Veterinary Partners, Chief Human Resources Officer
