Piper Companies Makes Mental Well-Being a Priority
Situation Overview
In early 2020, several weeks after the onset of the COVID-19 pandemic, and with stay-at-home orders becoming the norm across the U.S., Piper Companies (“Piper”) was beginning to see the toll of the current environment on its employees.
In response, the Piper leadership team began to explore options to boost team morale and prioritize mental wellness as an organization. While virtual happy hours, fitness apps, and flexible work hours all proved to be valuable, Piper wanted a solution dedicated to helping employees do more than cope during unprecedented times.
Boon provided Piper and its employees with a simple, modern, and easy-to-use program that would offer the opportunity to set aside dedicated time focused on mental well-being.
The Impact of Boon
Boon and Piper collaborated to market the program to Piper’s employees through direct communications from company leadership as well as Boon Health’s Welcome Survey dissemination to Piper’s 130 employees in Washington D.C., Philadelphia, Baltimore, and Raleigh. Within the first week of the launch, almost 20% of Piper’s employees had scheduled their first session with a coach - reaching 6x the average utilization rate of traditional Employee Assistance Programs (EAPs).
“We were both humbled and thrilled that so many of our employees chose to take advantage of the Boon coaching sessions. While the data and engagement trends have been positive since beginning our Boon partnership, hearing feedback from some of our team members that their Boon sessions made a huge impact on their lives and well-being reaffirmed our decision to partner with the Boon team and their coaching-on-demand model.”
-Matthew Knapp, Director of Training & Professional Development
Throughout the Boon coaching program at Piper Companies:
Retention (scheduling at least two sessions with one’s coach) has stayed exceptionally high at 91% and the number of employees taking advantage of the service has continued to increase.
Increases in resilience scores were seen across several clients with one employee’s score increasing by 38%.
Employees remark that they are feeling more productive at work, better able to manage stress, and feeling more optimistic about the future, some significant benefits considering all of the challenges that employees are currently facing.
Resilience as a Sign of Progress
Piper was excited to partner with Boon to not only assist employees but also because Boon understands the value of building resilience in the workforce. Research confirms that increases in employee resilience contribute to improved work performance, higher levels of motivation at work, greater job satisfaction and happiness, among other benefits. To ensure that Piper’s leadership could see the ROI of offering Boon coaching to its employees, Boon provided routine resilience score data to the team. The positive outcomes were clear. Resilience scores for those who had measured in the top quartile at the beginning of their coaching experience remained while for those who began in the bottom quartile, we saw a 15% increase over six sessions.
Stand Out Employee Quotes
“I can’t commend [my coach] enough. She has been incredible and has provided so much value.”
“My coach has given me tools on how to have difficult personal conversations, go in with a game plan, know what I’m going to say and anticipate how the other person is going to react. This also translates into my professional life. I’m on the sales side of the business - at least half of my conversations are ones that elevate my heart rate. Doing an audit before going into a call as to what the objections might be has given me an ability to predict more readily what the surprises are going to be in the conversation and perform better at work.”
